5 Reasons Why You Should Consider Adding a Welcome Video to Your Website In an age where the internet is often the first point of contact, more and more visitor attractions are discovering the value of a compelling welcome video on theirRead More
Our Digital Experience Consultant, John Harte had the great pleasure of presenting at the AVEA conference, talking about a subject very close to our hearts, Access and Inclusion. Here is a summary of his presentation. What do we mean by Access andRead More
The most difficult challenge around inclusion of deaf visitors is communication. I’m going to ask you to do one important thing this week, as an individual, or as a team, I want you to think about what your visitor journey is likeRead More
Ireland’s No. 1 visitor attraction, Guinness Storehouse, has appointed ATS as their new multimedia guide partner. Guinness Storehouse is one of the most popular tourist attractions in Ireland, as well as one of the most visited sites in all of Europe.Read More
ATS has been granted a Royal Warrant by Her Majesty The Queen in recognition of their supply of digital guide services. Royal Warrants of Appointment are a mark of recognition to those who supply goods or services to the households ofRead More
ATS’s portfolio of UK clients has grown significantly in recent months as a host of leading cultural and visitor attractions have entrusted the ATS team to provide a world-class service to their visitors. These include Blenheim Palace, World Rugby Museum Twickenham,Read More
ATS are delighted to announce the latest addition to our creative team, in response to increased project demand. Paulina Rai is joining us as Multimedia Editor and will be responsible for editing audio and video, as well as on-site filming and photography.Read More
ATS are proud to welcome John Rodgers to the team as Technical Lead. John has over 20 years of technical and commercial support experience – including 15 years spent at Antenna International. John will be responsible for creating and delivering technical solutionsRead More
The theme of this year’s International Museum Day is ‘The Future of Museums: Recover and Reimagine’. This got us thinking about some of the innovative solutions we’ve been working on recently in response to the COVID-19 pandemic. It seems fitting that yesterdayRead More
We love a challenge at ATS. So, when global safety equipment firm Survitec asked us to create a virtual museum to celebrate their 100th anniversary, we jumped at the chance. Survitec are marking their centenary year under the theme of ‘ARead More
How do you safely undertake a film shoot during a pandemic? This is the question that we were faced with as we prepared to film at Blenheim Palace for the much-anticipated Churchill Exhibition. ATS were commissioned to produce a new online virtualRead More
Next in our ‘In Conversation’ series, Louise speaks to Julian Humphrys, Historian, Writer, Guide and Lecturer. They discuss the approaches to interpreting a field and how to overcome the biggest challenge of bringing an empty space to life and making it relevantRead More
Audio and multimedia guide provider to the cultural sector, ATS Heritage, has appointed Spencer Clark as its new Managing Director. Over the last fifteen years, ATS has grown to become the UK’s premier company in the sector with clients including The Royal Collection,Read More
Preparing to welcome visitors over the Christmas period is always a busy time – but 2020 has brought its own unique and unexpected challenges. Join us, as we catch up with Faye Kelly of Hever Castle to learn about the changes theyRead More
The pandemic has inspired many trends, but one of the most notable for our sector has been the increase in the number of attractions and cultural sites investing in an off-site digital experience. From 3D virtual tours to video walk-throughs, we’ve beenRead More
A presentation from the Connecting Culture 2020 Virtual Conference. Spencer Clark along with Anne Fletcher, Director of Interpretation and Louise Wainwright, Senior Producer were invited to share their experience and advice on how to create effective digital engagement and world class on-siteRead More
In the first of our ‘In Conversation’ series, Spencer Clark speaks to Jim Richardson, founder of MuseumNext. They discuss the challenge of reimagining MuseumNext as a digital conference, how cultural attractions can stay motivated at this difficult time, as well as Jim’sRead More
With audiences to cultural and heritage attractions becoming increasingly younger and domestic, it has been revealed that 88% of attractions believe technology will play a more central role in their visitor experience offering. A poll of 110 visitor experience professionals from across the UK & Ireland found that the majorityRead More
How do you create an environment for visitors that is both an enjoyable experience and one that is Covid-safe? This is the challenge that organisations of all sizes have wrestled with in recent months. We caught up with three leading attractions andRead More
With visitors beginning to return to cultural sites and visitor attractions, how they behave on-site in a post-Covid world has been followed with great interest. With many attractions offering a downloadable app version of their audio or multimedia tour, a question markRead More
As visitor attractions across Ireland begin to reopen their doors to the public, it has been revealed that almost two thirds are making changes on-site to accommodate a younger, domestic audience. The poll of visitor experience professionals from tourist attractions and heritageRead More
As doors reopen at cultural and heritage sites around the world, staff and volunteers are busy preparing to receive visitors once again. But how can visitors be reassured that their visit will be a safe one, and what do they need toRead More
As the world went into lockdown, online searches for digital tours of cultural and heritage sites rocketed. Earlier this week ATS Heritage’s Spencer Clark discussed the phenomenon on Turkish national broadcaster TRT and offered advice to visitor attractions on how a digitalRead More
Culture and tourism professionals revealed this week that they have not received sufficient guidance on how to safely reopen to visitors after lockdown. The poll of 154 professionals from tourist attractions and heritage sites found that 71% were not satisfied that theyRead More
With social distancing likely to be in place as attractions and institutions prepare to open their doors, many are considering how best to maximise the number of potential visitors, while at all times observing social distance guidelines. Signage, staff and volunteers willRead More
As our sector adapts to the challenges of lock down, the Old Royal Naval College, part of Maritime Greenwich UNESCO World Heritage Site, wanted to bring the magic of the Painted Hall into the homes of its audiences. ATS were appointed toRead More
With holiday and leisure plans on hold for the foreseeable future, it’s little wonder that Google saw a 100% spike in searches for virtual cultural experiences in the month of March with visitors looking to connect and engage with cultural sites from home. But what makesRead More
Kenya Children Centres provide food, shelter, healthcare and education to vulnerable children and their families. It has the facility to house and support children who have seen and sadly been through experiences no child should have, within their managed residential facilities inRead More
We are delighted to be holding a one day workshop jam packed with practical advice and sector specific experiences. Our aim is for attendees to gain a clearer understanding of the way digital interpretation can enhance your visitor experience, how to developRead More
ATS Heritage is celebrating its 25th birthday in November this year. With the advances in technology and the changing face of how to deliver the best visitor experience, we interviewed founder and MD, Mike Howie to gain his insight into the futureRead More
The prediction that ‘the smartphone would kill the audio guide’ has simply not materialised – instead, the pioneering British company ATS Heritage has focused on addressing the most common problems heritage sites and museums face, and successfully reimagined the on-site audio andRead More
Anne Fletcher, Director of Interpretation – ATS Heritage and Sutherland Forsyth, Learning Curator – Palace of Holyroodhouse, Royal Collection Trust will discuss how they have taken Britain’s royal heritage into the 21st century. Over the past 3 years Royal Collection Trust has partnered with theRead More
For many, a day out at a museum, gallery or visit to a tourist attraction is an exciting time. However, for some visitors with a disability the thought can be very daunting – and often the challenges start way before getting toRead More
English Medieval castles are a wonder to be enjoyed by many. Orford Castle is one of these wonders, situated in the village of Orford in Suffolk, it offers its visitors an opportunity to step back in time. Orford Castle were using aRead More
The last 6 years has seen Bletchley Park, the infamous top secret home of the Codebreakers, become one the UK’s top visitor attractions. ATS has been working with Bletchley from the early days, providing an on-site visitor led storytelling experience with multimediaRead More
We are delighted to announce that we have been chosen to deliver a new multimedia guide tour of Canterbury Cathedral, Mother Church of the worldwide Anglican Communion and part of a World Heritage Site. This iconic site, although a top tourist attraction,Read More
ATS has been appointed by the South Downs National Park (SDNP) to create a series of inspirational stories that are told in the landscape that inspired them. We have seen many outdoor trail apps over the years, with varying degrees of qualityRead More
It will be all hands-on deck for the ATS crew as we have been recruited by the iconic Greenwich attraction, Cutty Sark (www.rmg.co.uk/cutty-sark) – the worlds’ sole surviving tea clipper – to create an all-new audio guide experience for their visitors. OurRead More
The Sandringham Estate, the Norfolk retreat of HM The Queen, has recently appointed ATS Heritage to develop a new multi-media guide tour for visitors. Adding to our regal portfolio of clients including Buckingham Palace, Balmoral Castle, Windsor Castle and Palace of Holyroodhouse,Read More
Cawdor Castle, the home of Lady Cawdor and her family, is a magical place where visitors can dream of princesses and knights in times gone by. With a history dating back to Macbeth, this exceptional 14th century working castle opens its doorsRead More
Two of our Directors, Mike and Audrey Howie, have for some time been working behind the scenes to add support and donations to a charity in Kenya called Kenya Children Centres, kicked off with a visit to a centre in 2014. Mike said,Read More
ATS is very privileged to have worked with The National Portrait Gallery (NPG) for over eight years, providing on-site multimedia guides and developing content for the permanent collection as well as temporary exhibitions. Our latest exhibition project with NPG is ‘Gainsborough’s FamilyRead More
ATS are delighted to announce that we have been appointed as the Audio/Multimedia guide partner for National Gallery of Ireland (NGI). The NGI welcomes over 1 million visitors through its doors each year and boasts an awe-inspiring permanent art collection as wellRead More
ATS Heritage is proud to add another National Trust property to our client list – Knole Park in Kent, where we have been asked to create and deliver a new multimedia guide after an intensive 5-year renovation project. Knole received an investmentRead More
The D-Day Story tells the story of D-Day and the Battle of Normandy. It holds over 10,000 items – preserving, researching and acquiring objects to share with the public through exhibitions, workshops and other activities. When entering the new £5m revamped D-DayRead More
With continued growth in their overseas audience, SS Great Britain wanted to create an effective solution to attract, engage and deliver an all new experience for international visitors. ATS Heritage worked closely with SS Great Britain to create a multimedia tour availableRead More
Bringing the past to life when there are only limited visual cues is a challenge. Think of a visit to a country house, a castle or a cathedral and you’ll perhaps think of the grand buildings themselves. And also their splendid interiorsRead More
In 2017 Westbury Manor was completed refurbished to create a vibrant cultural venue in the heart of Fareham. ATS Heritage created a series of tablet kiosks with interactive content allowing visitors to explore the collections and archives. Cerian Gale, Community Museum ManagerRead More
The Roger Brown model of Victorian Winchester is now settled in its permanent home at Winchester City Museum. At 5 meters in diameter the impressive scale model is based on the first Ordinance Survey map of the city from 1873, and tookRead More
ATS Heritage, leader in multimedia tours for Heritage and Cultural sites, is excited to announce Anne Fletcher will join the team as ‘Director of Interpretation & Partnerships’. With this new appointment ATS will be able to strengthen its interpretative offer, through interpretiveRead More
Increasingly heritage sites are commissioning digital offers for families and ATS has worked on a variety of successful projects aimed at this audience. For example, this year we worked at Eltham Palace (London) alongside Edinburgh-based designers Bright 3D to come up withRead More
Welcome to Deaf Awareness Week, a week of opportunity for you to to recognise, empathise and improve your visitor experience for people who are D/deaf! The most difficult challenge around inclusion of deaf visitors is communication. I’m going to ask you to do one importantRead More
When we’re on a short break, say in a European town or city, there are a few set things we always do – visit a museum, have coffee outside in a public square, shop for souvenirs etc. And something we often findRead More
ATS has won the contract to continue providing audio and multimedia tours at London’s National Portrait Gallery for a further five years. We are delighted to have retained this contract. We see it as a sign that the work we done thereRead More
ATS and English Heritage are delighted to learn that we have been nominated for the Association for Heritage Interpretation’s 2015 Discover Heritage Awards. Our work on the new multimedia guide at Eltham Palace (London) has been shortlisted in the Museum and HistoricRead More
The story of the Tolpuddle Martyrs, the 19th century farm labourers transported to Australia for swearing a secret oath, will now be told using 21st century technology. Trade unionists have launched an audio visual trail in Tolpuddle village, thanks to a HLFRead More
This September ATS will be launching a brand new multimedia guide at London’s iconic St Paul’s Cathedral. The guide will be accessible to blind/partially sighted visitors, Deaf visitors and translated into a range of languages as well as specific tours for families andRead More
ATS have begun production of a brand new multimedia guide at the Ulster Folk and Transport Museum (UFTM) in Northern Ireland. Visitors will use the iTouch 5 to guide themselves around the 170 acre site and explore the remarkable collection of buildings from around theRead More
As well as a series of hugely successful multimedia tours for the Museums of Lincolnshire Life, which included and Adults, Families and Kids tours, ATS Heritage have also created a number of projections and interactives that bring some of the site’s wonderfulRead More
ATS just attended the Association for Heritage Interpreters (AHI) Conference 2014 in Manchester which, in the year commemorating the start of WWI, explored the art of interpreting emotions and challenging subjects. Highlights of the trip were the fabulous site visits to Chetham’sRead More
ATS has begun production of a multimedia guide and mobile app at the Tolpuddle Martyrs Museum. The remarkable story of the Martyrs unfolds as visitors are guided through the village itself, stopping at the homes of the key protagonist George Lovelace andRead More
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